FAQ
Shipping & orders
Where is my order?
Where is my order?
As soon as your order ships, you’ll get an email with a tracking link. No email? Check your spam folder. You can also track your order in our customer portal with your order number and postal code.
If your tracking hasn’t updated for 5 business days, or your order is taking longer than the delivery time below, contact us through the contact form with your order number and we’ll look into it right away.
How long does shipping take?
How long does shipping take?
Orders placed before 2 PM on business days usually ship the same day.
Netherlands, Belgium & Luxembourg: 1–2 business days
Germany, France & Austria: 2–3 business days
United Kingdom: 2 business days (duties included)
Switzerland: 4–5 business days
Scandinavia & Norway: 4–8 business days
Southern Europe: 4–8 business days
Ireland & Eastern Europe: 4–10 business days
United States & Canada: 3–10 business days (US: duties included)
Australia & New Zealand: 5–10 business days
Asia & rest of the world: 5–10+ business days
How much is shipping?
How much is shipping?
Shipping costs depend on your country and are shown on every product page and at checkout. In the Netherlands, Belgium, Luxembourg and Germany, shipping is €4.95 and free from €60. For all other countries, see our shipping policy.
Something is missing or damaged in my order. What now?
Something is missing or damaged in my order. What now?
So sorry! Please contact us through the contact form with your order number and a photo of the item. Missing or damaged items should be reported within 14 days of receiving your order. All our jewelry comes with a 6-month warranty on manufacturing defects. Normal wear and tear, such as scratches, dents or damage from use, isn’t covered. We’ll review your request and get back to you as soon as possible.
I entered the wrong address. Can you change it?
I entered the wrong address. Can you change it?
Contact us as soon as possible through the contact form with your order number and the correct address. As long as your order hasn’t shipped yet, we’ll update it for you.
Can I cancel or change my order?
Can I cancel or change my order?
We pack orders fast, so contact us as soon as possible. If your order hasn’t been packed yet, we can still change or cancel it. Has it already shipped? Then you can return it after delivery.
I ordered a pre-order item. When will I get my order?
I ordered a pre-order item. When will I get my order?
If your order includes a pre-order item, your full order ships together once that item is in stock. The expected date is shown on the product page. Usually we aim to ship pre-order items within 1-4 weeks after placing the order.
I didn’t get an order confirmation.
I didn’t get an order confirmation.
Check your spam or promotions folder first. Still nothing? Your email address may contain a typo. Contact us with your name and the date of your order and we’ll find it for you.
FAQ
Returns & refunds
How do I return an item?
How do I return an item?
You have 14 days after receiving your order. Go to your account and log in with the email address you used for your order (no password needed). Open your order, choose Request return and select the items you want to send back.
Then choose how to send it: with a return label from us (€4.99), or yourself to: Opulaire returns – c/o Hive Technologies (AMS1), Airborne Avenue 87, 2133 LV Hoofddorp, Netherlands. Always include your order number and name.
The return button doesn’t work. What now?
The return button doesn’t work. What now?
Make sure you’re logged in with the same email address you used for your order. Still not working? Send us your order number and the items you want to return through the contact form, and we’ll set up the return for you.
Are return costs covered?
Are return costs covered?
If you use our return label, €4.99 is deducted from your refund. If you send it yourself, you pay the shipping. Received a faulty or wrong item? Then the return is free. Please contact us first.
When will I get my refund?
When will I get my refund?
Once your return arrives at our warehouse and is checked, we’ll refund it to your original payment method within 5–7 business days. If you return your full order, we also refund the original standard shipping costs.
I want to return an item from the 2+1 deal. How does that work?
I want to return an item from the 2+1 deal. How does that work?
With 2+1, the cheapest item is free. If you return one of the paid items, the deal no longer applies. We then refund the price you paid minus the regular price of the item that was free.
Can I exchange an item?
Can I exchange an item?
Yes, but exchanges aren’t free: you pay the return costs and the shipping for the new item. Contact us through the contact form to arrange it.
Products & care
Is your jewelry really waterproof?
Is your jewelry really waterproof?
Yes! Our jewelry is made to be worn every day: in the shower, at the gym, in the sea and in the pool.
Will it tarnish or turn my skin green?
Will it tarnish or turn my skin green?
No. Our jewelry doesn’t tarnish or discolour, and it won’t leave green marks on your skin.
What size should I choose?
What size should I choose?
You’ll find the exact size and dimensions on every product page. For rings, use our ring size guide to find your perfect fit.
How do I take care of my jewelry?
How do I take care of my jewelry?
Rinse with water and dry with a soft cloth. Avoid harsh chemicals and abrasive cleaning products, and store your pieces separately to prevent scratches.
A stone came loose. What should I do?
A stone came loose. What should I do?
Contact us with your order number and a photo. Within the warranty period of 6 months, we’ll replace the item for free.
Payment & discounts
What payment methods do you accept?
What payment methods do you accept?
iDEAL, PayPal, Visa, Mastercard, Klarna, Bancontact and other local payment methods at checkout.
How does the 2+1 deal work?
How does the 2+1 deal work?
Add 3 items to your cart and the cheapest one is free. The discount is applied automatically at checkout.
Can I use multiple discount codes?
Can I use multiple discount codes?
Only one discount code can be used per order, and codes can’t be combined with the 2+1 deal.
Do you sell gift cards?
Do you sell gift cards?
Yes! You can find our gift cards here.
