Return Policy

Last updated: October 20, 2026

You have 14 days after receiving your order to request a return.

Returns must always be requested before sending items back. Returns sent without a request may not be accepted.

How to request a return

1. Go to your account and log in with the email address you used for your order. No password needed – you'll receive a login code by email.
2. Open your order and choose Request return. Select the items you want to return and the reason.
3. Choose how you want to send your return (see below).

Sending your return

You have two options:

• Return label from us – €4.99. We send you a prepaid return label. The €4.99 is deducted from your refund.
• Send it yourself. Send your return at your own cost to our fulfillment centre:
  Opulaire returns – c/o Hive Technologies (AMS1)
  Airborne Avenue 87
  2133 LV Hoofddorp
  Netherlands
  Please always include your order number and name in the parcel. You are responsible for the shipment until it arrives, so keep your proof of shipment until your return has been processed.

Exchanges

Exchanging an item is possible, but not free of charge: you pay the return costs and the shipping costs for the new item. To arrange an exchange, please contact us through the contact form on our website.

Return conditions

To be eligible for a return, your jewelry must be:

• unused and unworn;
• in its original condition;
• returned in the original jewelry packaging;
• returned with the seal intact.

For hygiene reasons, opened or worn jewelry cannot be accepted.

The following items cannot be returned:

• earrings, for hygiene reasons;
• gift cards.

2 + 1 free promotion

For orders placed with the 2 + 1 free promotion, the promotion is recalculated in case of a partial return. For every three eligible items kept, one item remains free. If you return items and no longer meet the promotion conditions, or keep more free items than allowed under the recalculated order, the value of the extra free item(s) is deducted from your refund. Returned free items are not refundable.

Damaged, faulty or incorrect items

Please check your order as soon as it arrives. If an item arrived damaged, faulty or incorrect, please contact us through the contact form before starting a return. In that case the return is free of charge and we'll help you with the best solution.

Refunds

Once your return has arrived at our fulfillment centre, it is checked and processed. Approved refunds are paid to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take a few extra days before the amount is visible.

Contact

Need help? Please contact us through the contact form on our website. This is the best way to reach us and helps prevent your message from ending up in our spam folder.