Return Policy

We offer a 14-day return policy. This means you have 14 days after receiving your order to request a return through our return portal.

Returns must always be registered through the return portal before sending the items back. Returns sent without registration may not be accepted.

Return Options

Through our return portal, you can choose one of the following options:

• Store credit with a 5% bonus
• Refund to your original payment method
• Exchange for another product

Return Conditions

To be eligible for a return, your jewelry must be:

• unused and unworn
• in its original condition
• returned in the original jewelry packaging
• returned with the seal intact

For hygiene reasons, opened or worn jewelry cannot be accepted.

The following items cannot be returned:

• Earrings, due to hygiene reasons
• Gift cards

Return Costs

Return shipping costs are the responsibility of the customer.

The customer is also responsible for the return shipment and any risk during shipping. Please keep your proof of shipment until your return has been processed.

2 + 1 Free Promotion

For orders placed with the 2 + 1 free promotion, the promotion will be recalculated in the event of a partial return. For every three eligible items kept, only one item remains free. If a customer returns items and no longer meets the promotion conditions, or keeps more free items than permitted under the recalculated order, the value of the additional free item(s) will be deducted from the refund. Returned free items are not refundable.

How to Start a Return

You can arrange your return yourself through our return portal.

If you need help, please contact us by filling in the contact form on our website. This is the best way to reach us and helps prevent your message from ending up in our spam folder.

Damaged or Incorrect Items

Please check your order as soon as it arrives.

If your item arrived damaged, defective, or incorrect, please contact us through the contact form before starting a return. We will review the issue and help you with the best solution.

Processing Your Return

Once your return has arrived, it will be checked and processed automatically within a few days.

After approval, your refund, store credit, or exchange will be processed based on the option you selected in the return portal.

Refunds to the original payment method may take a few business days to appear, depending on your bank or payment provider.