Return Policy

Last updated: October 22, 2026

You have 14 days after delivery to request a return.

Returns must always be registered in our return portal before you send anything back. Returns sent without registration may not be accepted.

How to return

1. Go to our return portal.
2. Enter the email address and order number of your order.
3. Select the items you want to return and the reason.
4. Choose a refund or store credit. Choose store credit and get 10% extra.
5. Choose how you want to send your return (see below).

Sending your return

You have two options:

• Buy a return label in the portal. Choose a carrier, see the price and pay directly in the portal. You'll receive your return label right away. The label costs are paid by you.
• Send it yourself. This is often cheaper. Send your return with any carrier you like, preferably with tracking, to:
  Opulaire Returns
  Rapid Logistics B.V. c/o Hive
  Airborne Avenue 87
  2133 LV Hoofddorp
  Netherlands
  Always write your order number on the outside of the parcel. Shipping from outside the EU (for example the UK, US or Switzerland)? Mark the customs form as "Returned goods". You are responsible for the shipment until it arrives, so keep your proof of shipment until your return has been processed.

Exchanges

Exchanging an item is possible, but not free of charge: you pay the return costs and the shipping costs for the new item. To arrange an exchange, please contact us through the contact form on our website.

Return conditions

To be eligible for a return, your jewelry must be:

• unused and unworn;
• in its original condition;
• returned in the original jewelry pouch with the barcode;
• returned with the seal intact.

For hygiene reasons, jewelry that has been worn, including earrings, cannot be accepted.

The following items cannot be returned:

• Last call items;
• gift cards.

2 + 1 free promotion

For orders placed with the 2 + 1 free promotion, the promotion is recalculated in case of a partial return. For every three eligible items kept, one item remains free. If you return items and no longer meet the promotion conditions, or keep more free items than allowed under the recalculated order, the value of the extra free item(s) is deducted from your refund. Returned free items are not refundable.

Damaged, faulty or incorrect items

Please check your order as soon as it arrives. If an item arrived damaged, faulty or incorrect, please contact us through the contact form before starting a return. In that case the return is free of charge and we'll help you with the best solution.

Refunds and store credit

Once your return has arrived at our fulfillment centre, it is checked and processed. Approved refunds are paid to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take a few extra days before the amount is visible. If you return your full order, we also refund the original standard shipping costs.

If you choose store credit, you receive the value of your return plus 10% extra as a gift card, which you can use on your next order.

Contact

Need help? Please contact us through the contact form on our website. This is the best way to reach us and helps prevent your message from ending up in our spam folder.