Wholesale terms & conditions
Version: 10 November 2026
1. Who we are and when these terms apply
1.1 These terms apply to every wholesale request, quote and order between Opulaire (N. Rens, trading as Opulaire, sole proprietorship, Rotterdam, the Netherlands, Chamber of Commerce (KvK) no. 93818254, VAT no. NL005044988B08) ("Opulaire", "we") and a business that buys our products to resell them ("the Stockist", "you").
1.2 Wholesale is for businesses only. Consumer rights, such as the 14-day withdrawal period for consumers, do not apply.
1.3 These terms take priority over the Stockist's own terms and conditions. We only agree to different terms in writing.
1.4 We may update these terms. The version that applies is the one published on opulaire-jewelry.com/pages/wholesale-terms on the date of your quote.
2. Applying for a wholesale account
2.1 Stores apply through the form on opulaire-jewelry.com/pages/wholesale. We reply within 2 working days.
2.2 We decide which stores we work with. We may decline an application without giving a reason, for example when a store does not fit our brand or market.
2.3 You must be a registered business. We may ask for your Chamber of Commerce (or equivalent) registration and, for stores in the EU, a valid VAT number.
2.4 Once approved, we create a wholesale account for you. Your login is personal to your business: do not share wholesale prices or access with third parties.
2.5 We may close a wholesale account at any time, for example after misuse of our brand, late payment or breach of these terms. Orders that have already been paid will still be delivered.
3. How an order works
- Request. In your wholesale account you select the products, sizes and quantities you want and send an order request, including your delivery address. A request is not an order and is not binding for either party.
- Quote. Within 2 working days we send you a quote (pro forma invoice) with the products we can supply, the prices, the shipping costs and the estimated delivery time. Products may be left out or changed if they are not available.
- Acceptance. The quote is valid for 14 days. You accept it by paying the full amount within that period. Until you pay, you are free to decline the quote.
- Contract. The order is binding once we have received your payment. We then start sourcing your order straight away. Wholesale orders are sourced to order: we purchase the products specifically for you after payment. They do not come from our webshop stock.
3.1 If you do not pay within 14 days, the quote expires. Prices and availability in a new quote may differ.
4. Minimums, prices and payment
4.1 Minimum order: €250 excl. VAT for a first order, €150 excl. VAT for reorders, and at least 3 pieces per SKU (every size and colour is a separate SKU).
4.1a Volume discount per SKU: the more pieces of one SKU you order within one order (every size and colour counts separately), the lower the price per piece:
| Pieces per SKU | Price per piece |
|---|---|
| 3–11 | Standard wholesale price |
| 12–23 | 5% off the wholesale price |
| 24 or more | 10% off the wholesale price |
4.2 Prices: all wholesale prices are in euros, excluding VAT and excluding shipping costs. The recommended retail price (RRP) is a recommendation only (see 9.1).
4.3 VAT:
| Your business is in | VAT on your invoice |
|---|---|
| The Netherlands | 21% Dutch VAT |
| Another EU country, with a valid VAT number | 0%, VAT reverse-charged to you |
| Another EU country, without a valid VAT number | 21% Dutch VAT |
| Outside the EU | 0% (export); import duties, taxes and customs fees are paid by you |
4.4 We check EU VAT numbers in the European VIES database. If your number is not valid, we charge Dutch VAT.
4.5 We may change our wholesale prices at any time. A quote we have already sent keeps its price for its 14 days.
4.6 Payment: 100% in advance, by the payment method in your quote. We only start sourcing your order after payment.
5. Delivery and packaging
5.1 Delivery time is an estimate. The delivery time in your quote (usually 4–6 weeks after payment) is our best estimate, not a guaranteed date. We start immediately after payment and aim to stay close to it. A delay does not entitle you to compensation. You can only cancel because of a delay in the situation described in 6.2.
5.2 We will let you know as soon as we expect a delay, and we send you a tracking link when your order ships.
5.3 We may deliver an order in more than one shipment. If a product turns out to be unavailable after payment, we refund that part of the order within 14 days.
5.4 Shipping costs are stated in your quote and depend on your country and the size of the order.
5.5 Packaging: packaging is included in the wholesale price.
- Every piece is packed in its own Opulaire bag. The bags can be opened and reused, so you can display pieces unpacked and pack them again when you sell them.
- On request, each bag carries a label with the product name, our SKU and its barcode. You choose this in your order request.
- All pieces of one SKU are packed together in a larger bag, clearly labelled with the SKU, product name and quantity.
- We include 10% extra empty Opulaire bags free of charge (at least 2 per order), to replace bags that get damaged.
- Display materials and gift packaging are not included as standard. You can ask for them in your order request; if available, we offer them separately in your quote.
5.6 Risk: the products are your risk from the moment they are delivered to your delivery address.
6. Cancellation and returns
6.1 Before payment you can decline a quote at no cost: you have the full 14-day validity of the quote to decide.
6.1a After payment, the order is binding, because we source every wholesale order specifically for you. If you still want to cancel, you can ask us in writing. We then refund:
| When you cancel | Refund |
|---|---|
| Within 2 working days after payment, and only if we have not placed the purchase yet | 90% of the amount paid |
| Once we have placed the purchase (also within the first 2 working days), before your order ships | 50% of the amount paid |
| After your order has shipped | No cancellation or refund |
Shipping costs that we have already paid are not refunded. Changes to a paid order (other products or quantities) are only possible with our written agreement.
6.2 Long delays: if your order has not shipped more than 8 weeks after the estimated delivery time, you may ask us in writing to ship it within a further 14 days. If we do not ship within those 14 days, you may cancel the part of the order that has not shipped, and we refund that part in full. No further compensation applies. In case of force majeure, article 10.3 applies.
6.3 We do not take back unsold stock. Products with defects are covered in section 7 and 8.
7. Checking your delivery and defects on arrival
7.1 We check every wholesale order before it ships. Please check your delivery within 7 days of receipt.
7.2 Report missing, wrong or defective pieces within those 7 days via the issue form in your wholesale account (or by email to info@opulaire-jewelry.com), with your order number and clear photos of each piece. Reports after 7 days fall under the warranty in section 8.
7.3 For each confirmed defective, missing or wrong piece, you choose one of:
- Replacement: we send a new piece free of charge. As we may need to source it, this can take up to the original estimated delivery time.
- Refund: we refund the wholesale price of that piece within 14 days.
7.4 We may ask you to send defective pieces back at our cost, or to keep or dispose of them.
7.5 Larger issues: if more than 20% of the pieces of one design in an order, and at least 10 pieces, are defective on arrival, we also give you a store credit of 10% of the wholesale value of those pieces, to use on your next order. This is the maximum compensation; we do not pay any further damages, such as lost sales.
8. Warranty and end-customer claims
8.1 Our jewelry is made of stainless steel and is waterproof. We give a 6-month warranty on manufacturing defects, counted from the date the order was delivered to you.
8.2 The warranty covers discolouration, tarnishing and manufacturing defects such as stones that come loose or broken clasps under normal use. It does not cover normal wear, scratches, damage from accidents, misuse, alterations, or loss.
8.3 End customers: your customers contact your store, not Opulaire. You handle their complaint and decide how to help them. End customers cannot return products to Opulaire: returns of products bought in your store are handled under your own return policy, at your own cost.
8.4 Claiming from us: for a valid warranty case, you can claim the wholesale price of that piece back from us. Per claim, send us via the issue form in your account:
- photos that clearly show the defect;
- proof that the piece was bought in your store (receipt or sales record with date), and
- the order number of the wholesale order it came from.
8.5 We assess each claim within 5 working days. If we approve it, we refund the wholesale price of one piece per approved claim, or replace it at your choice. We may ask you to send the piece to us first.
8.6 Claims after the warranty period are not accepted.
9. Reselling, brand and images
9.1 You are free to set your own retail prices. The RRP we give is a recommendation only.
9.2 You sell Opulaire products as genuine Opulaire products, in their original condition, and present the brand in a way that fits it. You do not sell them under another brand name.
9.3 Wholesale does not include exclusivity for a city, region or country, unless we agree on this in writing.
9.4 We give you a free, non-exclusive right to use our product photos, logo and product descriptions, only to promote and sell Opulaire products you bought from us. This right ends when we stop working together. All brand and image rights remain with Opulaire.
9.5 You may not use our images or name in a way that suggests you are Opulaire, such as in a domain name, social media account name or paid search ad on the term "Opulaire".
10. Legal
10.1 Retention of title: products remain the property of Opulaire until the order has been paid in full.
10.2 Liability: our total liability for an order is limited to the amount you paid for that order. We are not liable for indirect damage, such as lost profit, lost sales or damage to your reputation. This does not apply in case of intent or gross negligence on our part.
10.3 Force majeure: we are not liable for delays or failures caused by circumstances outside our control, such as supplier delays, transport or customs problems, strikes, extreme weather or government measures. If force majeure lasts longer than 8 weeks, either party may cancel the affected part of the order and we refund what has not been delivered.
10.4 Governing law: these terms and all orders are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
10.5 Disputes: we will always try to solve a problem together first. If that fails, disputes are settled by the competent court in Rotterdam, the Netherlands.
10.6 Contact: Opulaire, info@opulaire-jewelry.com, opulaire-jewelry.com/pages/wholesale.
