FAQ
ORDERING
What size should I buy?
What size should I buy?
You can find the exact size and dimensions on each product page. For rings, we also provide a ring size guide to help you find the right fit. Not sure which size to choose? Simply check the size guide on the relevant ring product page.
Can I cancel/change my order?
Can I cancel/change my order?
Once an order has been processed, we can no longer cancel it or make any changes. If your order has not yet been processed, please contact us as soon as possible and we will check whether cancellation is still possible.
If the parcel has already been shipped, you can refuse it upon delivery. It will then be returned to us and processed as a regular return. Please note that the return shipping costs will be deducted from your refund.
Where can I find my order number?
Where can I find my order number?
You get your 6-digit order number in the confirmation email but we can also use the name, mobile number or the email used on the order. Contact us and we will provide you your order number.
Do I need an account to place an order?
Do I need an account to place an order?
No, you don’t need an account to place an order. You can check out as a guest. After placing an order you can log into our customer portal with your order number and postal code to track your order.
I did not get an order confirmation, what should I do?
I did not get an order confirmation, what should I do?
Please check your spam folder first. If it’s not there, let us know through our contact form and we’ll resend your confirmation.
PAYMENT
What payment methods do you accept?
What payment methods do you accept?
We accept iDEAL, PayPal, Visa, Mastercard, Klarna, Bancontact, and other local payment options at checkout.
Is it safe to pay online?
Is it safe to pay online?
Absolutely. All payments are processed securely through encrypted checkout providers.
Can I pay later with Klarna?
Can I pay later with Klarna?
Yes, in selected countries we offer Klarna Pay Later, allowing you to pay after receiving your order.
Can I get my money back?
Can I get my money back?
Yes you can. Just return within 14 days of picking up your package.
SHIPPING & RETURNS
Do you ship worldwide?
Do you ship worldwide?
Yes, we ship worldwide! However, please note that some remote islands or regions may not be eligible for delivery.
How long does shipping take?
How long does shipping take?
Delivery times depend on your location.
Netherlands: 1 – 2 business days
Belgium & Luxembourg: 1 – 2 business days
Germany, France & Austria: 2 – 3 business days
Scandinavia: 4 – 8 business days
Southern Europe: 4 – 8 business days
Eastern Europe: 4 – 10 business days
United Kingdom: 2 business days with DDP
Switzerland: 4 – 5 business days
United States & Canada: 3 – 10 business days
Australia & New Zealand: 5 – 10 business days
Asia: 5 – 10 business days
Africa, South America & Rest of World: 5 – 10+ business days
You’ll receive a tracking link once your order has been shipped. Please note that the shipping times are excluding the processing time, depending on when you order.
How can I track my order?
How can I track my order?
You can track your order in our customer portal with your order number and postal code.
My package hasn't arrived yet, what should I do?
My package hasn't arrived yet, what should I do?
Please first check your tracking information. If your order seems delayed or stuck, contact us by filling in the contact form and we’ll help you resolve it.
How do I request a return?
How do I request a return?
You can easily request a return through our customer portal. Log in using your order details— no account is needed. Once your return request is approved, you’ll receive a return label by email with all the instructions.
If the customer portal doesn't work to create the return, please reach out to us by filling in the contact form.
Are return costs covered?
Are return costs covered?
A standard return fee of €4.99 will be deducted from your refund. This covers a part of the cost of the return label. If you received a faulty or incorrect item, the return will be free of charge.
When will I receive my refund?
When will I receive my refund?
Once we’ve received and inspected your return, we’ll process your refund within 5–7 business days to your original payment method, depending on your bank or payment method.
Can I exchange an item?
Can I exchange an item?
We currently don’t offer direct exchanges. If you’d like a different product, please return your item for a refund and place a new order.
Products
What material are your products made from?
What material are your products made from?
All our jewelry is made from high-quality stainless steel, making it waterproof, tarnish-free, and hypoallergenic.
Will my jewelry tarnish or fade?
Will my jewelry tarnish or fade?
No! Our stainless steel jewelry is designed to stay beautiful even when exposed to water, perfume, or daily wear.
How shoud I care for my jewelry?
How shoud I care for my jewelry?
We recommend wiping your jewelry with a soft cloth after wearing and storing it in a dry place.
Do your products come with a warranty?
Do your products come with a warranty?
Yes, every piece comes with a 6-month warranty covering manufacturing defects.
What does the warrant cover?
What does the warrant cover?
It covers discoloration, or other manufacturing faults. It does not cover damage caused by misuse or normal wear and tear.
How do I make a warranty claim?
How do I make a warranty claim?
Submit a request through our contact form with your order number and a clear photo of the issue. We’ll review it and get back to you quickly.
