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How can we help you?

FAQ

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

JEWELRY

All of our jewelry is made of premium stainless steel with a PVD coating of gold or silver, this is way stronger than regular gold or silver which makes it waterproof and anti-tarnish.

The items are made out of premium stainless steel which guarantees that you will not have any tarnish issues.

All of our jewelry is made out of premium stainless steel and therefore 100% waterproof!

No. Our jewelry is crafted from premium stainless steel and coated using a gold or silver PVD (Physical Vapor Deposition) process. This advanced coating technology ensures the color is durable and resistant to daily wear.

All of our items contain a minimal amount of nickel. Many of our customers with nickel allergies have shared that they experience no symptoms while wearing our jewelry. However, we cannot guarantee the same outcome for everyone.

No, they won’t! The PVD (Physical Vapor Deposition) coating on our jewelry ensures no discoloration or fading, so you can enjoy it without worrying about green marks on your skin.

SHIPPING

The shipping time depends on the country you are ordering from. We take 1-2 business days to process your order, after which it will be shipped.

For shipping estimations per country check our shipping page.

We try to keep our shipping fees low by always only charging 2,99 euros and free shipping on orders above 50.

Our customers have not yet experienced any issues with duties and/or taxes, but this is not an assurance that it will never happen. 

Please note that if applicable, customs fees, added VAT, and country of destination handling fees are the receiver's responsibility and may vary by country.

Delivery time refers to the number of days between the collection of the package from our warehouse and the first delivery attempt. This does not account for the order preparation time, additional delivery attempts, or the date or days available at a carrier pick-up point.

Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

Please check our shipping page for more info.

After an order is dispatched, a confirmation email is sent automatically, from which the customer can track their order. Please make sure to check your spam folder as sometimes our emails are accidentally sent there. 

If you still are unable to find the tracking info, feel free to contact us at info@opulairejewelry.com

Please note that our team works hard to dispatch orders as quickly as possible, so we may not always be able to update your order upon request. If you’d like to cancel, please email us at info@opulairejwelry.com with the name of the person who placed the order, the email address, and the order number.

Order

Once your purchase is complete, you’ll receive an order confirmation email containing your order number. You can also find your order details by logging into your customer profile on our website. If you’re unable to locate your order number, feel free to contact us at info@opulairjewelry.com with your full name and email address.

Please note that our team works hard to dispatch orders as quickly as possible, so we may not always be able to cancel your order upon request. If you’d like to cancel, please email us as quickly as possible at info@opulairejewelry.com with the name of the person who placed the order, the email address, and the order number.

Please note that our team works hard to dispatch orders as quickly as possible, so we may not always be able to update your order upon request. If you’d like to cancel, please email us at info@opulairejwelry.com with the name of the person who placed the order, the email address, and the order number.

Once your order leaves our warehouse, you’ll receive a shipping confirmation email with a tracking number. This allows you to follow your package on the courier’s platform or on our website. If you encounter any issues while tracking your order, please contact us at info@opulairejewelry.com, and our customer support team will gladly assist you.

Ring size

All our rings have a ring size guide on their product page.

If you are in between sizes we recommend you to take the biggest size for the ring to be comfortable.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

PAYMENT

We accept the following payment methods: 

Credit card - Debit card - Apple pay - Paypal - Google pay - IDeal - Shop pay - Bancontact - Klarna